Privacy

Privacy Policy

Effective date: 1 November 2026

The Lakeside ("we", "our", "us") respects your privacy. This Privacy Policy explains what information we collect and how we use it when you visit our website, contact us, or use our client service applications, including the LakesideClientService app that connects with Facebook and other Meta services.

1. Information We Collect

Website usage data: Google tag (gtag.js) is active on this website and may collect technical usage data such as pages visited, browser/device details, IP-based approximate location, referrer data, and cookie identifiers.
Information from Facebook Login / Meta: if you choose to sign in or connect with Facebook, we receive only the information you approve on the Facebook permission screen, typically your name, Facebook user ID, profile picture, and email address. For business accounts, this may include the Facebook Page or business assets you grant access to.
Messages and booking details: if you contact us through Facebook Messenger, WhatsApp, Instagram, phone, or email, we receive the content of your messages and any details you share, such as your name, phone number, event date, guest count, and menu choices.

2. How We Use Information

To identify you when you sign in and to provide our client services, such as menu selection, booking enquiries, and event coordination.
To reply to your messages and send you service updates you have asked for.
To understand website traffic and measure advertising performance (Google tag).
To meet legal, accounting, and security obligations.

We do not use data received from Facebook or other Meta services for any purpose other than providing the service you requested, and we do not sell it.

3. Third-Party Services

Our website and apps use or link to third-party services, including Meta (Facebook Login, Messenger, Instagram, WhatsApp), Google (Analytics/Ads tag, Calendar, Reviews), and our hosting provider (Google Firebase). These providers process data under their own privacy policies, which we encourage you to review.

4. Cookies and Tracking

This website uses cookies and similar technologies through Google tag to understand traffic and marketing performance. You can manage or block cookies in your browser settings, which may affect some functionality.

5. Data Sharing

We do not sell or rent your personal information. We share it only with service providers that help us run our website and services, when needed to fulfil your booking, or when required by law.

6. Data Retention

We keep personal information only as long as needed for the purposes above, for example for the duration of your booking and any period required for accounting or legal reasons. You can ask us to delete your data at any time (see section 8).

7. Data Security

We use reasonable administrative and technical measures to protect personal information. No online transmission or storage system can be guaranteed 100% secure.

8. Your Rights and Data Deletion

Subject to applicable law, including the Sri Lanka Personal Data Protection Act No. 9 of 2022, you may request access to, correction of, or deletion of your personal information, or withdraw consent to its processing. To delete data we received through Facebook Login or other Meta services, follow our Data Deletion Instructions.

9. Children

Our services are not directed to children under 13, and we do not knowingly collect their personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Us

The Lakeside, Thammita, Gampaha, Sri Lanka
Phone: +94 77 302 0811
Email: lakeside.gampaha@gmail.com